Shipping Information

We're currently offering Free Shipping for domestic orders over $100, after discounts have been applied.

Transit time is measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an order has shipped, severe weather, natural disasters, and other conditions can disrupt services and cause
delays.

Orders are processed Monday - Friday, excluding holidays.

Air and Overnight orders are processed the same day when placed by 1 PM Eastern/10 AM Pacific time or if placed on weekends or holidays will ship out on the next business day.

Orders with Ground & Economy International shipping are typically shipped within 2 business days. Processing times increase during sales events and the holiday season for Ground & Economy International shipping methods which could delay your shipment.   

If the order contains a back-ordered item, the shipment will be held until all items are in stock. This may delay the order by several weeks or longer. 

Our Shipping Partners

FedEx

UPS

US Postal Service

Domestic Shipping

Same day shipping on 2 Day Air & Overnight when placed Monday - Friday before 1:00 PM EST.

Processing times for Ground Shipping is generally 2 business days. Processing times increase
during sales, promotional events, and the holiday season.

Domestic shipping options offered: 

Ground Shipping - 3 to 7 business days

Air Shipping - 2 to 3 business days

Overnight Shipping - 1 to 2 business days

For actual rates see shopping cart

Orders shipping to Hawaii, Alaska, PO Boxes, and APO/FPO addresses will ship via USPS.

  

Canada and International Shipping

Same day shipping on International Priority when placed Monday - Friday before 1:00 PM EST.

Processing times for International Economy shipping is generally 2 to 3 business days. Processing times increase during sales, promotional events, and the holiday season.

Canada & International shipping options offered: 

International Economy - 6 to 10 business days **

International Priority - 2 to 4 business days **

For actual rates see shopping cart

* Duties, taxes, and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Kauai Coffee will not refund the abandoned order, including shipping charges and fees.

** Delivery time frames on international orders are estimates, not guarantees. Customs clearance can substantially increase the time to delivery.

*** Free shipping is on the sub-total after discounts have been applied.

Return Policy

Should you not be satisfied with your purchase in any way – if it arrives damaged or if it’s lost in transit, etc. – we will replace the shipment or refund your purchase. Due to our Food Safety Protocols, coffee and food products cannot be returned to us, but please contact us within 10 days of receipt and we will replace or refund your account for any dissatisfaction related to those items.

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