Shipping Information
We're currently offering Free Shipping for domestic orders over $100, after discounts have been applied.
Transit time is measured in business days, Monday through Friday, excluding holidays. Transit times are estimates and not guaranteed. Once an order has shipped, severe weather, natural disasters, and other conditions can disrupt services and cause delays.
Orders are processed Monday - Friday, excluding holidays.
Air and Overnight orders are processed the same day when placed by 1 PM Eastern/10 AM Pacific time or if placed on weekends or holidays will ship out on the next business day.
Orders with Ground & Economy International shipping are typically shipped within 1 business day. Processing times increase during sales events and the holiday season for Ground & Economy International shipping methods which could delay your shipment.
If the order contains a back-ordered item, the shipment will be held until all items are in stock. This may delay the order by several weeks or longer.
Our Shipping Partners
FedEx
UPS
US Postal Service
Domestic Shipping
Same day shipping on 2 Day Air & Overnight when placed Monday - Friday before 1:00 PM EST.
Processing times for Ground Shipping is generally 1 business day. Processing times increase during sales, promotional events, and the holiday season.
Domestic shipping options offered:
Ground Economy Shipping - estimated 4 to 16 business days
Ground Express Shipping - estimated 3 to 6 business days
Air Shipping - 2 to 3 business days
Overnight Shipping - 1 to 2 business days
For actual rates see shopping cart
Orders shipping to Hawaii, Alaska, PO Boxes, and APO/FPO addresses will ship via USPS.
Canada and International Shipping
Same day shipping on International Priority when placed Monday - Friday before 1:00 PM EST.
Processing times for International Economy shipping is generally 2 to 3 business days. Processing times increase during sales, promotional events, and the holiday season.
Canada & International shipping options offered:
International Economy - 6 to 10 business days **
International Priority - 2 to 4 business days **
For actual rates see shopping cart
* Duties, taxes, and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Kauai Coffee will not refund the abandoned order, including shipping charges and fees.
** Delivery time frames on international orders are estimates, not guarantees. Customs clearance can substantially increase the time to delivery.
*** Free shipping is on the sub-total after discounts have been applied.
Guarantee & Return Policy
At Kauai Coffee, we are passionate about providing coffees from our estate that delight you with every sip and products that exceed your expectations. If your experience has been anything less than satisfactory, we genuinely want to know and will work with you to make it right.
If an order arrives damaged, is lost in transit, or there is an issue with your purchase, please contact our Customer Care team for assistance.
Due to food safety requirements, coffee and other food products purchased from KauaiCoffee.com have specific return restrictions. If you are not completely satisfied with your coffee purchase, we encourage you to contact us so we can help find a coffee you truly enjoy. Brewing equipment, apparel, and select gift items may be eligible for return or exchange within 30 days when unused and in their original packaging.
For complete details, please review our Satisfaction Guarantee and Return Policy pages.
Questions or concerns? Contact us at (888) 346-4048, start a chat using the icon at the bottom of this page, or email info@kauaicoffee.com. Please provide the order number and email address available so we can assist you.
